Terms of Service
Finerlifes (hereinafter referred to as “we”) operates exclusively as an online store. This service policy outlines the terms, responsibilities, and standards that apply when you access our website, place orders, and use related services.
1. Introduction and scope of application
This policy applies to all activities conducted through our website, including browsing products, submitting orders, completing payments, and requesting after-sales support. By using our website, you acknowledge and agree to the terms described in this policy.
2. User accounts and website responsibilities
You are responsible for ensuring that the information you provide during interactions with our website is accurate and complete. We are responsible for maintaining the stability, security, and functionality of the website. Temporary interruptions may occur due to maintenance or system adjustments.
3. Product information, inventory, and pricing
Product descriptions, availability, and prices are displayed on the website for reference. Inventory levels are updated regularly but may change due to order volume. Prices shown at checkout represent the final payable amount and include all applicable taxes and related charges.
4. Orders and payment
Once an order is submitted and payment is successfully completed, the order enters processing. We reserve the right to review or decline orders in cases of payment failure, incorrect information, or abnormal activity, and you will be notified accordingly.
5. Delivery conditions
Delivery services are offered exclusively within the United States. After payment is successfully confirmed, the order is officially recorded and enters the preparation stage. The standard handling time is typically 1 to 3 working days. Once preparation is completed, the package is handed over to the selected logistics carrier for shipment. The estimated overall delivery timeframe is generally 5 to 10 working days after dispatch and may vary depending on the delivery address and order volume during the applicable period. To ensure stable and reliable delivery, we work with recognized carriers including UPS, DHL, FedEx, and the United States Postal Service. Orders with a total value of USD 99.99 or more qualify for free delivery, while orders below this amount are subject to a fixed delivery fee of USD 9.99. All applicable taxes and related charges are included in the product price. The most up-to-date delivery information can be found in our shipping policy.
6. Order cancellation
Order cancellation requests may be submitted within 48 hours after payment confirmation, provided that order preparation has not yet begun and the package has not been transferred to the carrier. Once order processing has started or the order has been dispatched, cancellation is no longer available. In such cases, you may request a return after receiving the order by following the procedures outlined in our order cancellation policy.
7. Returns and exchanges
Requests for returns or exchanges may be submitted within 30 days from the date of successful delivery. Requests are accepted in cases involving visible appearance issues, quality-related concerns, noticeable color differences, unusual odors, or when the delivered item does not match the order details. Detailed eligibility requirements and step-by-step instructions are provided in our returns and exchanges policy.
8. Refund policy
Approved refunds are issued to the original payment method used at checkout. Refund processing times may vary depending on the payment institution and order status. Additional details are available in the relevant refund-related policies.
9. Disputes and applicable law
We comply with United States laws, including GDPR. We reserve the right to update this service policy when necessary and will notify you of relevant changes through appropriate website notices.
10. Privacy and data protection
Personal information is handled in accordance with our privacy practices. Data is collected and processed only for purposes related to order fulfillment, customer support, and website operation, with appropriate security measures in place.
11. Intellectual property
All content displayed on the website, including text, images, layouts, and designs, is protected. Unauthorized copying, distribution, or use without permission is not permitted.
12. Limitation of liability
Our responsibility is limited to providing services as described in this policy and related published policies. We are not responsible for indirect losses or delays caused by factors beyond reasonable control.
13. Modifications to service terms
This service policy may be updated periodically to reflect operational or regulatory changes. Updated terms take effect once published on the website.
14. Contact information
Contact address: 6430 West English Meadows Drive, Unit G203, Greenfield, WI 53220, United States
Customer service phone: +1 (516) 993-4893
Customer service email: hello@finerlifes.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (CT)