Purchase and Payment Process
Finerlifes (hereinafter referred to as “we”) operates exclusively through an online store. The following content explains how purchases are completed, how payments are processed, and how order confirmations are issued, helping you understand each step from selection to payment completion.
1. Browsing and product selection
You may explore our online store at any time to view product information, specifications, and displayed prices. Products can be added to your shopping cart for comparison and review before proceeding.
2. Shopping cart confirmation
Before checkout, you are able to review all items in your shopping cart, including quantities and selected options. This step allows you to verify accuracy and make any necessary changes.
3. Order details entry
During checkout, you will be asked to provide delivery information and contact details. Accurate and complete information helps ensure proper order handling and timely communication.
4. Secure payment submission
Payments are completed securely using supported bank card payment methods at checkout. Once the payment is successfully authorized, the order is officially recorded in our system.
5. Payment confirmation notice
After payment is completed, a confirmation notice is generated and sent to you. This notice includes your order reference and payment summary for record purposes.
6. Order verification stage
Confirmed orders enter an internal verification process to ensure order information is complete and accurate before preparation begins.
7. Protection of payment information
We apply appropriate technical and operational measures to protect payment-related information. Payment data is used only for transaction completion and necessary order support.
8. Assistance after payment
If you need help after completing payment or have questions about your order status, you may contact us through the channels listed below. Requests are handled according to the current order stage.
9. Contact information
Contact address: 6430 West English Meadows Drive, Unit G203, Greenfield, WI 53220, United States
Customer service phone: +1 (516) 993-4893
Customer service email: hello@finerlifes.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 （CT）