Refund Policy
Finerlifes (hereinafter referred to as “we”) provides this refund policy to explain how refund requests are reviewed and handled for orders placed through our online store. This policy is designed to ensure clarity, fairness, and a consistent service experience.
1. Applicability of refunds
This policy applies to orders that have been successfully completed with payment. Refund eligibility depends on the actual order status, handling progress, and verification results.
2. Situations eligible for refunds
Refunds may be approved in situations including confirmed order cancellations, accepted returns after delivery, or other verified cases where a refund is appropriate based on order handling outcomes.
3. How to submit a refund request
To request a refund, please contact us via email or customer service phone and provide your order number along with relevant payment confirmation details. Providing complete and accurate information helps us process your request efficiently.
4. Review and confirmation process
Once your refund request is received, we will review the submitted information promptly. If the request meets the applicable conditions, approval will be confirmed and the refund process will be initiated.
5. Refund method
Approved refunds are returned to the original bank card used at checkout, including Visa and MasterCard. Refunds cannot be issued through alternative payment methods.
6. Refund processing timeframe
After approval, refunds are generally processed within 1 to 5 working days. The actual posting time depends on the processing efficiency of the card issuing institution.
7. Delayed refunds
If a refund has not been received within the expected timeframe, please contact us for assistance. We will help verify the status and provide appropriate support.
8. Additional considerations
Refunds may be adjusted or declined if returned items do not correspond to the reported condition or if required information is incomplete during the review process.
9. Contact information
Contact address: 6430 West English Meadows Drive, Unit G203, Greenfield, WI 53220, United States
Customer service phone: +1 (516) 993-4893
Customer service email: hello@finerlifes.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 （CT）